Cengage Learning Operations Coordinator – National Geographic Learning in Washington, District Of Columbia


At National Geographic Learning, part of Cengage, our goals are to bring the world to the classroom and the classroom to life. Our learning programs prominently feature the compelling content of National Geographic and TED Talks to inspire students to develop the skills they need to achieve success in life and work.

Position Summary:

The Operations Coordinator is the entry-level position within the National Geographic Learning (NGL) Operations team, based in Washington, D.C., with a sister office located in Boston. We are a small and upbeat team supporting a fast-growing global business. Our team leads and supports projects related to product development, strategic partner and relationship management (with National Geographic, Explorers, TED Talks, and other key partners), and general global business administration and operations.

In this role, you work in tandem with another Coordinator and report to the Associate Manager of Operations. You may manage intern(s).

This position spends roughly 75% of the time working on projects in development, giving operational support to colleagues in product development and product marketing. The rest of the time is spent on special projects that help the business to be more effective—solving problems, implementing new workflows, and enhancing our relationships with preferred content partners, including National Geographic Explorers and photographers. Given the diverse responsibilities of the position, there is a lot to learn, particularly at the beginning. Guidance from colleagues in Operations and its partner departments (Editorial, Production, Media Research, Rights & Permissions, and Marketing) will ensure effectiveness in the role as you develop an expansive knowledge of global educational publishing.


  1. Supports global product development and marketing

  2. Liaises with National Geographic Explorers and photographers to develop relationships, execute content licensing agreements, store and track media and payments, and coordinate booking for events. May provide similar work for TED Talks and other preferred content partners

  3. Works closely with internal rights teams and departments within National Geographic to acquire permission and maintain accurate licensing records for National Geographic assets (texts, maps, graphics, images, etc.)

  4. Provides systems and rights workflow support

  5. Leads training and improves workflows in conjunction with other team members and departments

  6. Helps to ensure tools, systems, training, and workflows all cohere to enable fast and effective global business growth

  7. Completes special projects

  8. Carries out time-sensitive or long-term special projects for Operations or management such as improving the video archiving process and launching a portal for content and talent updates

  9. Provides general operational and administrative support to the team and the groups the team supports

  10. Performs other duties as assigned


Please provide a cover letter along with your resume submission.

Basic (Required)

  • Bachelor’s degree

  • Collaborative spirit and enthusiasm for publishing, education, people, and turning strategy into action

  • Eagerness to learn about global educational publishing and/or the operational areas we support

  • Strong aptitude for diverse work—much of it administrative (e.g. spreadsheet/database management), some creative (e.g. interviewing an Explorer for an audio/video recording), and all of it voluminous and frequently time sensitive

  • Capacity to develop successful, creative solutions for multiple partners or groups

  • Ability to be judicious in your decision making and with your time

  • Capability to communicate both specific information and “big picture” concepts articulately, enthusiastically, and professionally

  • Ability to work within ambiguity and nuance

  • Aptitude for data management

  • Readiness to participate in occasional meetings or events outside regular hours

  • Ability to travel (5%)


1–2 years of work experience in any combination of the following domains:

  • relationship building

  • media research

  • rights and permissions

  • system and data management

  • business development

  • customer service

  • foreign language

Requisition ID 2017-3569

Job Locations US-DC-Washington

Posted Date 8/9/2017

Job Function Administrative/Clerical